Since our founding in 1886 and right through to the present day, we have remained committed to doing our best for our customers, our partners, our professionals and our communities.
Committed to Quality
Delivering high-quality and reliable water and wastewater services is our primary focus. Our teams of water quality experts are at the forefront of water quality research and innovation, working hard every day and around the clock to help ensure the highest levels of quality. Every year we conduct nearly one million water quality tests across the country. Testing helps us regularly meet, and in some cases exceed, federal regulations for water safety and quality. In fact, the U.S. Environmental Protection Agency (USEPA) regularly taps into our experts to assist with the development of new water quality standards and regulations.
Committed to the Environment
Our research and environmental programs are considered among the best in the world. We are committed to protecting the environment through responsible business practices, compliance with environmental regulations and efficient use of natural resources. Water is, after all, our most precious natural resource and no living thing on earth can live without it. We give back to our communities through annual environmental grant programs, and in 2006, we became the first water or wastewater utility company to join the USEPA's voluntary "Climate Leaders" program, which is focused on long-term comprehensive climate change strategies.
Committed to Service
Our customers are our number one priority. They've told us that what they care about most is water quality, responsive service, knowledgeable staff and environmental responsibility. That is why we focus our efforts on these critical areas. Every year, we conduct customer service surveys to check on our progress and make sure our customers are receiving the level of service they expect and deserve.
"Our primary mission is to provide high-quality water and wastewater service to our customers while enhancing the environment in which we live. We take our role as protectors and innovators in the water industry very seriously. And because trust is something we earn every day, we take great care to protect it." Dr. Mark LeChevallier, Director, Innovation & Environmental Stewardship.